What does the airport meet & greet service include?
Our meet & greet service includes our personal agent who will escort you through the airport process, assist with immigration and customs (where available), help with baggage collection, and ensure a smooth arrival, transfer, or departure experience.
Do you offer both arrival and departure services?
Yes, we provide services for arrivals, departures, and flight transfers. Each service is tailored to the airport and passenger’s needs.
Do you provide fast track through immigration and customs?
Where permitted by airport regulations, we offer expedited immigration and customs clearance to minimize wait times.
Can you assist with baggage claim and porters?
Yes, we can assist you at baggage claim and, upon request, arrange for a porter to handle your luggage.
Do you offer lounge access as part of the service?
Lounge access is available at many airports for an additional fee or based on eligibility (class of travel or membership). We’ll coordinate access when possible.
Can you escort me from/to the aircraft gate?
Yes, our greeter will meet you at the aircraft door and escort you through all necessary procedures.
Is this service available for domestic flights or only international?
We offer both domestic and international services, depending on the airport’s policies and facilities.
How far in advance do I need to book the service?
To guarantee the highest level of service, we kindly recommend booking a minimum of 24 to 48 hours in advance. Same-day or last-minute requests are subject to availability and may incur additional fees.
What happens if my flight is delayed or arrives early?
We monitor flight schedules in real time and adjust accordingly. Your greeter will be ready no matter the actual time.
Can I make last minute changes to my booking?
Yes, we try to be flexible. Please contact us as soon as possible to make changes. Fees may apply based on timing and scope.
How do I recognize the greeter at the airport?
Your greeter will hold a personalized name sign and wait for you at a designated meeting point. You’ll receive full details by email or text before your trip.
Can you help with tight layovers or flight connections?
Absolutely. We specialize in making flight connections smooth and efficient–even with short layovers. Just let us know your itinerary and we will do our best to make sure you make your next flight.
Do you offer corporate accounts or packages?
Yes, we work with companies, travel agencies, and concierge services to provide tailored packages and billing arrangements.
Do you provide VIP or celebrity services discreetly?
Yes, discretion and privacy are core values of our VIP services. We can arrange to have the name disguised on the placard and minimal public exposure where possible.
Can you handle multiple passengers or groups?
Yes, we offer services for families, corporate groups, delegations, and tour groups. Please contact us for group pricing.
Are your greeters multilingual?
Thank you for asking. Our greeters are not currently trained to be multilingual. Translation apps can be used to assist with communication, if needed. If further assistance is required or if there are specific language needs, we can arrange for an airport representative to help assist.
How much does the service cost?
Pricing varies by airport, service type, and number of passengers. Please contact us or check our website for more details.
What payment methods do you accept?
We offer a variety of secure and convenient payment options to make your experience as smooth as possible. You can pay using Credit & Debit Cards (Visa, MasterCard, American Express, and Discover), and online payment gateways (PayPal and Stripe). All payments are processed through trusted, SSL-encrypted systems to ensure your information remains safe and confidential.
Are there cancellation or refund policies?
Yes. Our cancellation and refund policy is available for your review at any time. You can find it easily at the bottom of every page in the website menu. We recommend reviewing it before completing your purchase or booking to understand the terms and conditions that apply.
Which airports do you operate in?
We currently operate in Washington Dulles International Airport (IAD), and soon to be operating in Ronald Reagan Washington National Airport (DCA) and Baltimore/Washington International Thurgood Marshall Airport (BWI). We also offer custom solutions for VIP clients and groups in other locations through our global partner network. Please share your travel details, and we’ll do our best to accommodate or advise you.
Do you provide service for transfer/connecting flights?
Yes, we provide meet & greet services for passengers with transfer and connecting flights. Our agent will meet you at the arrival gate and escort you to your next departure gate or lounge.
Is my personal information secure?
Absolutely. We adhere to strict data protection policies and never share personal information without consent.
Can you assist minors or elderly travelers?
Yes, we regularly assist unaccompanied minors, elderly passengers, and those with limited mobility. We’ll provide end-to-end care and ensure comfort and safety.
Are your greeters vetted and trained?
Yes, all of our greeters go through background checks, security clearances, and customer service training.
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